Return & Refund Policy

At Alpha Core, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

You have 7 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Return an Item

  1. Contact Us: Before returning any item, please contact our customer service team at help@alphacorehk.com to initiate the return process. Provide your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  3. Pack and Ship: Securely pack your item, including all original packaging and accessories, and clearly mark the Return Authorization Number on the outside of the package. Ship the package to the address provided by our customer service team.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

  • Refunds may take 14 business days to process, depending on your payment provider.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Only regular priced items may be refunded; sale items are final sale and cannot be refunded.

Exchanges

If you need to exchange an item for the same product, contact us at help@alphacorehk.com. Once your return is received and inspected, we will send out the replacement item. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@alphacorehk.com. Provide details of the defect or damage, and we will arrange for a replacement or refund.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: help@alphacorehk.com
  • Address: FLAT 1512, 15/F, Lucky Center, No.165-171 WAN CHAI ROAD, WAN CHAI HONG KONG

Thank you for shopping with Alpha Core. We value your business and are committed to providing you with quality products and excellent customer service.